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Operations Support Specialist

Purpose:
Security administrator for campus-wide student data access in student information system (SIS). Provides support to OSR with automation of processes through the use of applicable software solutions to streamline and improve efficiencies. Assists with SIS processes related to student records functions and software testing. Provides support to staff as liaison to UMS IT on hardware and software. Typical hiring range for this position is $30,594 to $35,000 commensurate with experience and qualifications.
Essential Duties & Responsibilities:
Administers access to student data. Designs and maintains audit plan of end-users. Determines end-user needs to assign appropriate security roles based on employment. Adjusts user security profiles to reflect user employment status changes. Conducts periodic audits of end-user access. Identifies required security roles for student administration access in conjunction with other system coordinators and security liaisons.
Coordinates office-wide testing of student records related functions within the SIS prior to implementation of system updates. Works with staff to develop testing scenarios.
Assists with SIS processes related to student records functions and software testing, following complex procedures and detailed policies. Provides input on new processes based on knowledge of institution data structure, data extraction capabilities and appropriate use and sharing of data.
Provides support to OSR with automation of processes through the use of applicable software solutions to streamline and improve efficiencies. Investigates best practice solutions, such as file storage, document sharing, work centers, work flow, and communications. Uses knowledge of student systems functionality, interconnectedness of data across functional areas, and understanding of operations within the office to improve or redesign processes. Uses technical solutions to maintain efficiency making fact-based and data-driven decisions.
Responsible for maintaining and improving existing technical solutions supporting OSR processes. Identifies OSR functions that would benefit from the employment of an appropriate technology. Helps manage new technical projects.
Consistently shares ideas and knowledge with others, teaching skills and explaining concepts.
Troubleshoots hardware and software issues and acts as a liaison between OSR and UMS IT support services. Provides training and education to office staff on software used within the department. Manages and maintains hardware inventory.
Creates and maintains process documentation related to primary duties of the position.
Provides ad-hoc reporting support using available system reporting tools ensuring compliance with FERPA. Understands data in the student system and applies appropriate policies. Interprets data to produce clean and concise basics reports to answer basic questions. May write more sophisticated reports joining data sets. Uses communication and problem solving skills when meeting with users to gain an understanding of their needs.
Knowledge, Skills & Qualifications:
Typically has the education associated with a Bachelor's degree
Experience with automated student information system
Experience with integrating technology into the workplace to improve program effectiveness
Experience applying innovative solutions to make departmental improvements
Self-motivator requiring minimal supervision
Highly organized with strong attention to detail and accuracy
Excellent analytical, critical thinking, creative thinking and problem solving skills
Excellent interpersonal skills, ability to function as a team member
Excellent oral and written communication skills
Technical skills to include (with UMS IT support services assistance), hardware maintenance and support, desktop application support, website and application design and programming, technical documentation, database management, and reporting.
Preferred:
Functional-user experience with PeopleSoft in Student Records module
Experience with Google suite of apps
Experience with Box cloud storage
Work Environment: Work takes place in a typical office environment. Some work outside of normal business hours may be needed to be successful in this position.
Work year: 12 month, fiscal year, ongoing, base-budgeted position.
Work Schedule: Normal University of Maine business hours are Monday-Friday 8:00 am through 4:30 pm. Work outside of normal hours may be required to meet the needs of this position.
Schedule for evaluation: During the initial six months of employment and annually thereafter in accordance with the UMPSA agreement.
Supervisory Responsibility: None
Job Family/Salary Band: TBD
Appropriate background checks are required.
All UMS employees are required to comply with applicable policies and procedures, as well as to complete applicable workplace related screenings, and required employee trainings, such as Information Security, Safety Training, Workplace Violence, and Sexual Harassment.
Materials must be submitted via "Apply For Position". You will need to create a profile and application; upload a cover letter and a resume/curriculum vitae which fully describes your qualifications and experiences with specific reference to the required and preferred qualifications; and provide contact information for three professional references. Incomplete application materials cannot be considered. Review of applications will begin immediately and will continue until a suitable pool of candidates is found.
The University of Maine System is an EEO/AA employer, and does not discriminate on the grounds of race, color, religion, sex, sexual orientation, including transgender status and gender expression, national origin, citizenship status, age, disability, genetic information or veteran's status in employment, education, and all other programs and activities. Please contact the Director of Equal Opportunity, 101 N. Stevens Hall, Orono, ME 04469 at 207-581-1226 (voice), TTY 711 (Maine Relay System), or equal.opportunity@maine.edu with questions or concerns.
Length:
Fiscal Year (12 Months)
Required Documents:
Cover Letter, References, Resume/CV



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